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Need to return a product?
To request a return:
By phone: 813-363-9774
By e-mail: contact us
24 hours a day, 7 days a week
We'll need the following information to authorize your return:
· Customer name
· Customer number
· Invoice number or order number
· Item serial number(s)
· The number of items being returned
· Whether the product box has been opened
· Nature of the problem
In general, Golem Gear accepts returns on merchandise (except o-rings and one-way valves) from select manufacturers within 15 days. However, Golem Gear reserves the right to authorize product returns beyond 15 days from the invoice date. IF the product is accepted after 15 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to Golem Gear on returned items, and Golem Gear will pay the shipping charges on the replacement or exchange item(s) going back.
Returns within 15 days from invoice date can be for exchange, replacement refund or credit at Golem Gear 's discretion.
If your return merchandise is accepted, we will post a credit to your Credit Card or PayPal account within 24 hours from the time that we receive the product(s) in our distribution center. Each return is credited in the same manner as payment. If you paid for your order with a credit card, the credit will be applied to that card. You will be able to verify the credit by calling your credit card company. If you paid for your order with a PayPal, a refund will be issued within 2 business days from the date the returned product is received by our receiving department.
Restocking fee up to 20% of purchase price might be charged.
All prices are in U.S. dollars and do NOT include customs duties or value-added taxes (VAT), which vary depending upon destination country. These charges are the responsibility of the package recipient. If you choose to refuse the shipment the original shipping and return shipping charges as well as all applicable customs and brokerage fees will be substracted from your refund. Your order will ship with a true and correct itemized invoice along with a customs value declaration for the invoice amount (less shipping cost, if any) described as "Sporting Goods - Water equipment".